Solutions

Multichannel Contact Center on Demand

The core of our solutions is an IP-based communications platform, SAP Business Communications Management. Around this core we build the solution that meets your needs. Inbound, outbound or combined? Phone, email, web, chat? Integration to your CRM or other business system? There are countless options and we help you to define what is the best solution for you.  

The solution is hosted from our service centers. We have more than 10 years' of experience in this business, so you will have highly-skilled professionals ensuring the best quality for your solution. As a result, you will have a contact center solution which is:

Flexible: With the software-based solution you can combine all your teams and locations into one, virtual entity. You will have the flexibility to run the contact center operations as you like, without needing to wait for a telecom expert to make every change.

Scalable: You can scale your operations as you need -start small and grow later. You can combine the inbound and outbound components as you need, you can add new locations at your own pace and you can also connect employees from other parts of the company when needed.

Affordable: With our "pay as you use" -pricing model you pay monthly for the actual usage and avoid large upfront investments. The solution adjusts to the demand fluctuations and can be scaled up and down as needed.